Program Coordinator
Oakland, CA
Full Time
Experienced
POSITION: Program Coordinator
RESPONSIBLE TO: Senior Program Director Housing & Community Services Department
COMMITMENT (HOURS): Full-Time, 40 hours per week
STATUS: Regular, Non-Exempt (3 months orientation period), Grant Base Position
APPLICATION DEADLINE: Until filled
Our mission at Family Bridges Inc. is to empower individuals, families, and seniors to achieve wellness, stability, and independence through culturally competent care. Our Housing and Community Services (HCS) is dedicated to restoring hope and inspiring change through the cultivation of transformative relationships.
JOB SUMMARY: The Program Coordinator will play a pivotal role in collaborating with HCS leadership to coordinate program operations, systems, and workflows across the department. This position is responsible for aligning daily operations, supporting staff deployment, managing administrative systems and data, and ensuring effective communication across teams.
The role includes oversight of program-related technology systems, administrative infrastructure, and external coordination efforts to support service delivery. The ideal candidate will have experience working with vulnerable populations and the ability to manage multiple systems, communications, and operational priorities in a dynamic environment.
MAJOR DUTIES AND RESPONSIBILITIES:
Program Coordination & Operations:
• Work with supervisor to develop project plans and timelines to execute project goals and objectives to ensure successful outcomes.
• Utilize departmental software to coordinate programmatic needs, including dispatch of team members.
• Utilize de-escalation and emotional regulation skills to support community members.
• Ensure accurate and comprehensive records of project activities, including client interactions and service outcomes by using best practice documentation methods.
• Generate and analyze reports to track project outcomes and client progress.
• Contribute toward development of required program reports and presentation of impact data.
• Co-create improvement workflow process with team members.
• Research and identify new community resources to support street outreach and case management teams.
• Facilitate daily check in and check out process.
• Partner with team members to improve reporting efficacy and operational efficiency.
• Provide informational presentations and training to team members.
• Participate in relevant internal and external meetings.
• Coordinate communication and workflow alignment across all teams within the Housing & Community Services Department.
Administrative & Systems Coordination:
• Oversee and manage administrative systems that support program operations, including security systems (e.g., Bay Alarm), surveillance/camera systems, and related facility coordination.
• Serve as point of contact for vendors and service providers related to office systems, safety infrastructure, and communications.
• Ensure proper functioning, troubleshooting, and coordination of program-related technology and operational systems.
• Maintain and update internal administrative procedures to support efficient program operations.
• Support onboarding of staff in the use of operational systems and communication tools.
• Perform other duties as assigned by supervisor.
REQUIRED QUALIFICATIONS:
• Previous work experience with programs for people facing houselessness, substance use disorder, criminal justice and/or mental health issues.
• Knowledge of approaches to recovery such as harm reduction, motivational interviewing, trauma informed care, non-violent communication, crisis intervention and emotional regulation.
• Strong English proficiency and written and verbal communication skills.
• Project a professional demeanor with proven ability to communicate effectively with culturally diverse populations.
• Demonstrated ability to initiate and implement tasks in an organized and timely manner.
• Highly motivated self-starter, with proven ability to develop creative solutions.
• Strong attention to detail and ability to work individually as a team member with minimal supervision.
• Ability to multi-task and prioritize in a dynamic work environment.
• Ability to contribute to positive and productive relationships with other staff members.
• Competency in Microsoft Suite and/or Google Suite applications: spreadsheets, word documents, calendar, chat-based/messaging workspace.
PREFERRED/DESIRED QUALIFICATIONS
• Associate or bachelor's degree in social science, counseling, social work, or related field.
• Work experience and basic understanding of nonprofit, community-based organizational infrastructure and operations.
• Experience with dispatching/deploying staff, Housing Management Information System and/or Coordinated Entry System.
• Experience using CRM tools.
• Bi-lingual Chinese (Cantonese, Mandarin), Vietnamese, or Spanish a plus.
• Knowledge of the city of Oakland and its social service resources.
• Valid California driver’s license.
ADA ACCOMADATIONS
• Ability to communicate clearly with others.
• Ability to see and hear to interact with others.
• Ability to use a computer as well as smartphone and/or tablet (e.g., iPad).
• Ability to travel locally.
• To lift a minimum of 20 lbs.
• Vision 20/20 with correction.
SALARY RANGE: The target hourly rate for this position is $30.60 to $34.00 with benefits. The specific compensation for this role will be determined based on the education, experience, and skill set of the individual selected for this position.
TO APPLY: Mail or e-mail a cover letter and resume to: Human Resources, Family Bridges, Inc., 168-11th Street, Oakland, CA 94607 E-mail: [email protected]
Family Bridges, Inc. is a non-profit multi-services community-based organization that has been serving the Asian American communities in the East Bay for more than 50 years. Family Bridges, Inc. is an equal opportunity employer regardless of race, color, religion, sex, national origin, marital status, sexual orientation, age, or disability.
RESPONSIBLE TO: Senior Program Director Housing & Community Services Department
COMMITMENT (HOURS): Full-Time, 40 hours per week
STATUS: Regular, Non-Exempt (3 months orientation period), Grant Base Position
APPLICATION DEADLINE: Until filled
Our mission at Family Bridges Inc. is to empower individuals, families, and seniors to achieve wellness, stability, and independence through culturally competent care. Our Housing and Community Services (HCS) is dedicated to restoring hope and inspiring change through the cultivation of transformative relationships.
JOB SUMMARY: The Program Coordinator will play a pivotal role in collaborating with HCS leadership to coordinate program operations, systems, and workflows across the department. This position is responsible for aligning daily operations, supporting staff deployment, managing administrative systems and data, and ensuring effective communication across teams.
The role includes oversight of program-related technology systems, administrative infrastructure, and external coordination efforts to support service delivery. The ideal candidate will have experience working with vulnerable populations and the ability to manage multiple systems, communications, and operational priorities in a dynamic environment.
MAJOR DUTIES AND RESPONSIBILITIES:
Program Coordination & Operations:
• Work with supervisor to develop project plans and timelines to execute project goals and objectives to ensure successful outcomes.
• Utilize departmental software to coordinate programmatic needs, including dispatch of team members.
• Utilize de-escalation and emotional regulation skills to support community members.
• Ensure accurate and comprehensive records of project activities, including client interactions and service outcomes by using best practice documentation methods.
• Generate and analyze reports to track project outcomes and client progress.
• Contribute toward development of required program reports and presentation of impact data.
• Co-create improvement workflow process with team members.
• Research and identify new community resources to support street outreach and case management teams.
• Facilitate daily check in and check out process.
• Partner with team members to improve reporting efficacy and operational efficiency.
• Provide informational presentations and training to team members.
• Participate in relevant internal and external meetings.
• Coordinate communication and workflow alignment across all teams within the Housing & Community Services Department.
Administrative & Systems Coordination:
• Oversee and manage administrative systems that support program operations, including security systems (e.g., Bay Alarm), surveillance/camera systems, and related facility coordination.
• Serve as point of contact for vendors and service providers related to office systems, safety infrastructure, and communications.
• Ensure proper functioning, troubleshooting, and coordination of program-related technology and operational systems.
• Maintain and update internal administrative procedures to support efficient program operations.
• Support onboarding of staff in the use of operational systems and communication tools.
• Perform other duties as assigned by supervisor.
REQUIRED QUALIFICATIONS:
• Previous work experience with programs for people facing houselessness, substance use disorder, criminal justice and/or mental health issues.
• Knowledge of approaches to recovery such as harm reduction, motivational interviewing, trauma informed care, non-violent communication, crisis intervention and emotional regulation.
• Strong English proficiency and written and verbal communication skills.
• Project a professional demeanor with proven ability to communicate effectively with culturally diverse populations.
• Demonstrated ability to initiate and implement tasks in an organized and timely manner.
• Highly motivated self-starter, with proven ability to develop creative solutions.
• Strong attention to detail and ability to work individually as a team member with minimal supervision.
• Ability to multi-task and prioritize in a dynamic work environment.
• Ability to contribute to positive and productive relationships with other staff members.
• Competency in Microsoft Suite and/or Google Suite applications: spreadsheets, word documents, calendar, chat-based/messaging workspace.
PREFERRED/DESIRED QUALIFICATIONS
• Associate or bachelor's degree in social science, counseling, social work, or related field.
• Work experience and basic understanding of nonprofit, community-based organizational infrastructure and operations.
• Experience with dispatching/deploying staff, Housing Management Information System and/or Coordinated Entry System.
• Experience using CRM tools.
• Bi-lingual Chinese (Cantonese, Mandarin), Vietnamese, or Spanish a plus.
• Knowledge of the city of Oakland and its social service resources.
• Valid California driver’s license.
ADA ACCOMADATIONS
• Ability to communicate clearly with others.
• Ability to see and hear to interact with others.
• Ability to use a computer as well as smartphone and/or tablet (e.g., iPad).
• Ability to travel locally.
• To lift a minimum of 20 lbs.
• Vision 20/20 with correction.
SALARY RANGE: The target hourly rate for this position is $30.60 to $34.00 with benefits. The specific compensation for this role will be determined based on the education, experience, and skill set of the individual selected for this position.
TO APPLY: Mail or e-mail a cover letter and resume to: Human Resources, Family Bridges, Inc., 168-11th Street, Oakland, CA 94607 E-mail: [email protected]
Family Bridges, Inc. is a non-profit multi-services community-based organization that has been serving the Asian American communities in the East Bay for more than 50 years. Family Bridges, Inc. is an equal opportunity employer regardless of race, color, religion, sex, national origin, marital status, sexual orientation, age, or disability.
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